Unscheduled Care

Summary patient records for improved emergency care

Challenge

In unscheduled care settings or services such as A&E, walk-in centres, or out-of-hours doctors services, clinicians have very little information about the patient that they are treating.

Healthcare professionals in emergency departments face a multitude of issues when administering unscheduled care. Often patients in these circumstances are distressed and obtaining a medical history verbally can be difficult. In serious situations, a patient may be incoherent or even unconscious, in which case healthcare professionals must rely on current symptoms to treat their patient. This could have serious implications if the patient has allergies or current conditions which are unknown by the healthcare provider.

Solution

Graphnet's Unscheduled Care system gives healthcare professionals access to a summary patient record, which gives instant access to a patient's history, including allergies, test results, medications and current diagnoses. With this vital information at their fingertips, clinicians have a full medical record to allow informed decisions to be made about a patients care. The Graphnet's Unscheduled Care system can be tailored to meet the needs of each emergency care provider, with a different view of information being displayed based on the users requirement. Therefore, the Graphnet Unscheduled Care system can be used in a variety of unscheduled care settings.

A&E and Walk-in Centres

Graphnet's Unscheduled Care system can provide an Emergency Care Record (ECR) which is available to staff in unscheduled care settings such as A&E departments or walk-in centres.

The ECR gives these healthcare professionals instant access to vital information. This includes:

• Allergies
• Medications (issued in the last 12 months)
• Relevant health issues (e.g. long term conditions)
• Contacts they have had with GP (in the last month)
• Clinical letters and discharge summaries
• Lab results (e.g. pathology results)
• Care plans (for the last month)
• Observations and assessments (e.g. blood pressure, BMI, alcohol, smoking)
• X-rays (from the last year)
• Microbiology results (from the last month)

Access to this type of information in emergency situations is fundamental to patient safety.

Telephone Consultations and Home Visits

The Graphnet Unscheduled Care system provides healthcare professionals with vital information such as:

• Allergies
• Medications (issued in the last 12 months)
• Relevant health issues (e.g. long term conditions)
• Contacts they have had with GP (in the last month)
• Clinical letters and discharge summaries
• Lab results (e.g. pathology results)
• Care plans (for the last month)
• Observations and assessments (e.g. blood pressure, BMI, alcohol, smoking)
• X-rays (from the last year)
• Microbiology results (from the last month)

This type of information is invaluable to professionals providing care remotely, without physically examining their patient, or for those making unscheduled home visits.

Benefits

• Patient data accessible for improved care in emergency situations
• Data can be analysed
• Data can be used for reporting requirements

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