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3rd Line Support – DevOps Application Support


Milton Keynes 


Graphnet Health Ltd is an innovative, highly successful organisation supplying leading edge technology to the NHS. This post will provide IT and application support for the company as part of a dedicated Product Support team and reporting to the Service Desk Manager. 

Duties and responsibilties

The role is an integral part of the Support process for Graphnet Health Ltd and you will work alongside the existing deployment and product support engineers as an escalation point; resolving support cases raised by both external customers and internal teams.

The Graphnet product stack relies heavily on IIS, SQL, .Net, RavenDB (nosql), MSMQ and Windows Server base functionality, so the ideal candidate will have exposure to a number of these.

Interoperability between components is achieved predominantly by APIs, experience with troubleshooting Open API or swagger using tools such as Postman would be beneficial.

You will also be experienced in supporting bespoke software, manual configuration file editing and have a good eye for reading log files.

Part of the role will involve deploying the Graphnet suite of applications to customer environments (on premise and cloud).

Experience in automating deployment of software would be desirable.

Graphnet works with Jira in a scaled agile sprint-based environment, exposure to this or similar methodologies would be useful.

The role will also support the company in achieving standards of documentation in line with ITIL and ISO 27001.

This role would be ideal for a strong 2nd/3rd line support engineer who is looking to progress their career with a forward-thinking company.

Skills and experience

Required skills

  • Practical experience in IIS Administration and Configuration
  • Bespoke application deployment and optimisation
  • Exposure to SQL querying and troubleshooting
  • Windows Server administration
  • Strong troubleshooting skills

Desirable skills

  • Scripting experience (Powershell, VB, Batch)
  • Exposure to RESTful APIs
  • Experience working with in-house developers
  • Ability to read / understand code
  • Experience working with Agile methodologies and Jira.
  • Cloud Services (Azure) experience

Maintain relationships with key resources in all areas of the company to support a consistent approach to the deployment of quality products.

Liaise with key personnel in customer organisations and system suppliers to carry out the role effectively. 


Please apply in writing, sending a covering letter & CV to 

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