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4th Line Software Support Engineer


Milton Keynes


Graphnet are a software development company that provides solutions to the healthcare IT market and we are seeking a talented and experienced 4th Line Software Support Engineer to join our support team based in Milton Keynes.

The successful candidate will be working for a dedicated team involved in the support, deployment and BAU function across our user base including our Azure customer platform. The ideal person will be familiar with operating in a regulated environment with a strong focus on retaining maximum uptime, data quality and integrity, and have an appreciation for security and information governance.

This role will require experience in supporting, troubleshooting, and resolving issues with software that runs on-prem and within an Azure App Service environment. The candidate will be comfortable analysing code and making changes to code to address issues, working closely with the development, QA and DevOps team. The candidate will also be involved with developing tools and processes to help support the day to day tasks of the Operations team.

This role will also include shift work over weekends and evenings. The person we are looking for will need to have 4+ years commercial 4th line support experience who can demonstrate a real passion for resolving programming issues, with a flexible and creative attitude, good communication skills and a strong work ethic.

Personal attributes

  • Able to work well as an individual and as part of a team
  • Able to mentor junior members of the team
  • Comfortable in taking part in technical discussions with both technical and non-technical people
  • Keen to progress a career in software support with a focus on development and tooling
  • Able to self-manage and self-motivate
  • An eye for detail to identify and resolve issue with code
  • Good English language skills, written and verbal
  • Able to work under pressure

Experience and skills required

  • Practical experience with C#, with an in-depth knowledge of the .NET framework
  • Experienced with using the Visual Studio development environment
  • An excellent understanding of web development concepts and technologies including:
  • ASP.Net MVC
  • XML and JSON
  • HTML / CSS / Javascript / JQuery
  • RESTful APIs
  • A good understanding of relational / transactional databases, SQL Server and SQL Azure
  • IIS
  • Azure App Service
  • Scalability and Deployment
  • Azure Functions and Logic Apps
  • Azure Redis Cache and Azure Storage
  • Azure API Management

Experience with the following

  • Active Directory including Azure AD and Azure B2B / B2C
  • SQL Server
  • MS Servers
  • Networks
  • Azure
  • O365

Experience in analysing data pipelines including

  • Azure Logging and Monitoring (Log Analytics / App Insights)
  • Messaging concepts at enterprise scale e.g. service bus, event hubs
  • MSMQ

Advantageous but not essential

  • Integration Engines (BizTalk, Rhapsody)
  • Raven DB NOSQL Document DB
  • Healthcare software development
  • Knowledge of HL7 data and other healthcare messaging standards
  • Knowledge of ETL methodologies

Qualifications in one or more of the following

  • A degree in IT, Computer Science or related discipline
  • Microsoft certification in web development or Azure based certification
  • CompTIA certifications in networks


Please apply in writing, sending a covering letter & CV to hrrecruitment@systemc.comĀ 

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