Graphnet Health is a software development company that provides solutions to the healthcare IT market and we are seeking a talented individual to join our operations team as 3 rd line Application Support Analyst for our core applications and associated products and provide technical deployment support of our solution remotely to customer servers.
The role is an integral part of the Support team for Graphnet Health Ltd and you will work alongside the existing deployment and product support analysts as an escalation point; resolving support cases raised by both external customers and internal teams.
The Graphnet product stack relies heavily on IIS, SQL, .Net, RavenDB (nosql), and Azure so the ideal candidate will have exposure to a number of these. Interoperability between components is achieved predominantly by APIs, experience with troubleshooting Open API or swagger using tools such as Postman would be beneficial not critical.
You will also be experienced in supporting bespoke software, manual configuration file editing and have a good eye for reading log files.
Part of the role will involve deploying the Graphnet suite of applications to customer environments (on premise and cloud). Experience in automating deployment of software would be desirable and use of Azure DevOps pipelines, or similar, also useful.
Graphnet works with Jira in a scaled agile sprint-based environment, exposure to this or similar methodologies would be useful. The role will also support the company in achieving standards of documentation in line with ITIL and ISO 27001.
This role would be ideal for a strong 2nd/3rd line support engineer who is looking to progress their career with a forward-thinking company.
Duties & Responsibilities:
Skills & Experience:
Confidence to communicate with customers in a professional manner, remotely or over the phone
Confidence to chair a customer meeting on a technical subject
Must be able to work as part of a team but also independently where appropriate
Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
Natural desire to investigate and diagnose issues and document processes as and when required
Able to work in a logical and systematic fashion • Demonstrate problem solving and troubleshooting skills
Exhibit a flexible, can-do attitude to problem solving using own initiative.
Be reliable and motivated with the ability to stay focused when working from home
Demonstrate an attention to detail
Ability to communicate clearly and effectively with developers
Timekeeping and prioritisation skills are also key to ensure deadlines are met
Ability to share knowledge, especially with junior staff members
- Bespoke Software Solutions, ideally practical experience in IIS Administration and Configuration
- SQL querying
- Azure/cloud use
- ITIL (desirable)
- PowerBI (desirable)
- JIRA/ Confluence (desirable)
- Microsoft teams (desirable)
Please apply in writing, sending a covering letter & CV to firstname.lastname@example.org