Location

Milton Keynes

Overview

We are looking for an IT engineer with a minimum of three years in a technical support or engineer based role to support our customers and staff.

The role is based within the Internal Technical Services (ITS) team who are responsible for the installation and support for all technical platforms, operating systems, database management systems and associated products delivered internally to Graphnet.

Reporting to the Technical Services Manager, the IT Engineer will work alongside specialists within the team, taking responsibility for all aspects of the ITS team’s work. With emphasis on the Technical Services function, you will be managing and supporting the infrastructure upon which Graphnet’s organisation operates, with the opportunity to be involved in new and emerging projects from their inception.

The IT Engineer will work closely with the numerous departments, ensuring that our comprehensive support service is maintained and therefore sustaining the strong inter-departmental relationships that have been forged to date.

The successful candidate will be provided with on-the-job training for all supported platforms, operating systems, databases and applications, but is expected to have prior experience of Microsoft Azure, networking and Windows server technologies. Access to key learning resources will also be made available to the successful candidate, via our well-established Microsoft Partnership.

The person we are looking for will need to have 5+ years commercial experience, who can demonstrate a real passion for software and solution design, with a flexible and creative attitude, great communication skills and a strong work ethic.

Duties & Responsibilities

Basic Requirements:

• Provision of first-class advice and support to customers and Team Members within the Company

• Management and Pro-Active Monitoring of our infrastructure

• Management and Support of Microsoft Intune & Endpoint Management for devices and

  applications

• Management and Support of network components for all Managed Service Platforms

• Implementation of Application Patching and System Upgrades

• Adherence to Company & Team Policies and Working Practices

• Participation in the following rotas with commitment to work outside of these hours if required:

  • Office-Cover Rota, between 08:00 and 18:00

  • On-Call Rota, between 18:00 and 08:00

Skills & Experience

Essentials:

• Minimum of three years in a Technical Support or Engineer-based Role

• Windows Server Platform System Administration

• Microsoft Intune Management & Administration

• Experience of Virtualisation Technologies (including Hyper-V)

• Experience of Networking Concepts, Topologies and Maintenance, with focus on Cisco technologies

• Experience of Service Monitoring and Alerting

• Experience of routine Infrastructure Upgrades and Application Patching

• Excellent:

  • Verbal and Written Communication Skills

  • Demonstrable Troubleshooting and Problem-Solving Skills

  • Documentation Skills, producing guides and supporting knowledgebase articles

  • Organisational Skills, with the ability to manage personal workloads in accordance with agreed timescales, whilst working under pressure

  • Interpersonal Skills

  • Customer Focus

  • Team Player

  • Ability to explain technical concepts to key stakeholders of all levels

  • Experience of Service Desk Systems

  • Experience of Third-Party issue management and liaising

Desirables:

Any skills or experience in the technologies below would be considered an advantage but are not essential:

• Microsoft Azure Active Directory Administration

• Ivanti Security Essentials (Patch Management)

• Thycotic Privileged Access Management

• Mimecast E-Mail Security Management

• SQL Server, SQL MI and NoSQL basic administration

• Windows Failover Cluster Management

• Windows PowerShell Administration / Scripting skills

• Knowledge of Cyber Essentials Plus (CE+) compliance

• Knowledge of ITIL Foundation principles and application

• Knowledge of ISO27001, ISO27018 and ISO9001 Certification

• Relevant Vendor certifications