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Patient Support Administrator

Logistics Team Lead

Are you a good fit for this?

Location: Liverpool
Reporting To: Service Manager

Key Competencies

  • Good IT skills including:
    • general use of Windows based PCs, the Internet and email;
    • use of Microsoft Office products, especially Excel.
  • Good organisational skills.
  • Good verbal and written communications skills.
  • Well organised and presentable to customers.
  • Ability to talk with customers and patients on the phone and face-to-face.
  • Able to work with minimal supervision.
  • Working knowledge of company’s Quality Procedures and Policies.
  • Should hold a valid UK driving licence.

Responsibilities

  • General administration
  • Arranging patient install, collection and support call visits for field technicians
  • First point of contact for patients seeking technical support
  • Providing telephone support to patients
  • Supporting clients with help navigating the systems
  • Occasional holiday cover for technicians - visiting patient homes to:
    • setup equipment
    • collect equipment

Due to the requirement of working with sensitive data, we will carry out a full background check on any successful applicant.

Apply here with your CV & covering letter