Bickerton House Care UK in Bracknell provides nursing and residential care for 77 residents over four floors. With a nursing team of two-day nurses and two evening nurses and four team leaders within a team of 102, they look after residents with a range of healthcare conditions. 

Bickerton House’s team have been using Docobo Remote Monitoring from Graphnet as their digital platform since 2022.  This enables them to share residents’ symptoms with the Digital Health Team for clinical advice and further support when needed.

Why did the team want to use remote monitoring?

The team at Bickerton House were approached to take part in the Frimley Health and Care Remote Monitoring Service which enables health readings, such as a resident’s symptoms and blood pressure, to be shared with the Digital Health Team.  This team of healthcare professionals can spot any changes and offer clinical advice and further support when needed.  Depending on their care needs the team can also escalate to the local GP Practice for further support.

 How does remote monitoring work at Bickerton House?

‘Resident of the Day’ baseline readings support the clinical triage as they show what is normal for the resident.

How technology is delivering improved support to older people at care homes. 

Since implementing the service, Bickerton House has seen a meaningful shift in how clinical decisions are made and care is delivered.

Michael Palister, Home Manager, Bickerton House says:

"It’s great to see how technology is delivering benefits to our residents and our colleagues.  When we are concerned about a resident, we’re no longer wasting time waiting on the telephone, waiting on a call back or sitting through the evening unsure of when we will hear back. We’re getting much quicker clinical responses that help us decide whether to escalate the issue and that’s made a real difference.”

This increased responsiveness has directly improved outcomes for residents—particularly during out-of-hours incidents, such as overnight falls—giving staff the reassurance and clarity needed to act quickly and appropriately.

How the service has improved the colleague experience

While the introduction of the system was initially met with some hesitation from the team, it has since proven to be a powerful tool for staff development. Michael explains

“It’s helped upskill the team, by taking clinical measurements, it’s improved their confidence and supported them in understanding what to look out for.” 

In addition, internal governance teams – equivalent to CQC - have acknowledged the value of the solution, reinforcing its impact.

Monica, a nurse at Bickerton House says:

"Remote monitoring has made a massive difference. In the beginning we were a little unsure of how to use the digital platform, but after great training and using the very easy to use solution, it’s really beneficial and very responsive. I think it has definitely helped the welfare of our residents."

Louella Foyle, Implementation Manager, Graphnet Health says:

"The home is really using the system well and their ‘Resident of the Day’ compliance and engagement is excellent. Having monthly baselines measurements completed shows what is normal for the resident. This supports clinical triage if the staff need to raise a concern, as it this allows the clinical team to see the change to baseline observations."

The introduction of the remote monitoring service at Bickerton House is showing great results. Staff receive timely responses from clinicians, supporting them with managing any concerns or situations in-house with greater confidence. This has been particularly valuable during out-of-hours periods, where previously, delays in clinical input often meant prolonged uncertainty. The system has contributed to faster intervention times, reduced unnecessary ambulance call outs, and a more proactive approach to resident care.

Beyond operational efficiency, the implementation has also delivered measurable benefits in staff development and clinical assurance. The solution has helped upskill the care team, enhancing their ability to assess and respond to resident needs with greater consistency and confidence.

Michael concludes:

"Remote monitoring is now a key component of care delivery at Bickerton House, driving improved outcomes and reinforcing a culture of responsive, informed decision-making."

With consistent use, the service has become embedded in the home’s workflow—enhancing decision-making, boosting staff confidence and most importantly, supporting enhanced care for residents.