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Coronavirus Covid-19 Statement

We are carefully monitoring and assessing any impact or potential impact of the coronavirus on our business operations. This is in line with our robust business continuity plans, which have been reviewed and tested.

Based on the current HMG assessment and guidance we believe the services we provide to our customers should not be adversely affected. If this situation changes we will update this statement.


How we are supporting our customers and care services
We are committed to doing whatever we can to support our customers and the national effort in dealing with Covid-19.

Our cloud hosted CareCentric shared care record solution is helping the response to Covid-19 in many ways including:

We have been working with customers to bring forward schedules to accelerate entire records and introduce new product features, feeds, Single Sign On capabilities and population health analytics.

Covid-19 CareCentric product releases
Our latest product releases contain features developed specifically to support our customers for whom we host their shared record solutions through the outbreak.

Features include:

New Population Health Analytics including a Covid-19 dashboard that analyses primary and secondary care data to identify citizens with a Covid-19 event on their GP record. It also has an ‘Enhanced Case Finding’ function to allow searches for patients in need of intervention. Our population health management tools can assess the impact of Covid-19 on the whole health system including cases, inpatients, deaths, A&E activity, staff sickness, and bed and PPE availability.

Updated Graphnet’s advance care plans (e.g. EPaCCS) to capture specific information concerning Life Sustaining Treatments and the citizen’s wishes, and to make these very prominent in the shared record.

For more information, please contact us.

Population health offers improved monitoring and reporting of Covid-19

We have been working with Frimley ICS and Berkshire West ICP in order to develop enhanced Covid-19 features in our Population Health solution, as part of their implementation of the CareCentric shared care record.

Patient groups can now be filtered interactively to identify and highlight cohorts to be monitored more closely i.e. Covid-19 patients, those at risk from Covid-19, or those with other health conditions who might need flagging and monitoring.

Further, a new COVID-19 dashboard and data tables have been created which display the clinical codes GPs, Out of Hours providers, NHS 111 and acute hospitals are attributing to patients (using new GP codes from EMIS, Vision and TPP, plus acute ICD10 codes). This is an important operational tool, but also helps plan and highlight potential pressure points.

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