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CareCentric

Our CareCentric record-sharing solutions are designed exclusively for the UK market to integrate health and social care services across entire communities. Altogether, 45+ CCGs have our integrated record solutions deployed in their area.

The CareCentric product suite can operate at many levels from an integrated record viewer to a complete cross-organisational assessment and care planning solution.

Providing real-time access to a single, secure shared care record, CareCentric allows care professionals to communicate and collaborate safely and effectively across disciplines and organisations. Professionals working in hospital, community, primary care and social care services can all have immediate access to the same up-to-date patient information

CareCentric supports assessments, data collection, workflow and notifications across care communities so that care can be planned and integrated effectively around the patient and tailored for their individual needs. It is available on smartphones and tablets as well as desktop PCs, allowing care professionals to decentralise care. They can access and capture patient data wherever they need to, whether at various locations within a hospital or GP practice, at other hospitals, in the community or at home.

There are four maturity levels of a shared care record, from a foundation-level care record to a full-scale population health management system. CareCentric supports all four of them.

Level 1: Sharing information

The CareCentric shared care record combines data from local systems to create a single care record. An entry-level system might allow primary care and acute clinicians to view each other’s records, while a full integrated care record combines records from multiple types of organisation and across care settings within a designated community.

Level 2: Care planning support

The integrated record supports the collection and update of community-wide assessment, event-driven alerting, task management, referral, secure instant messaging, workflow and care planning applications – to deliver integrated, patient-centric care. Patient registers can be created using risk stratification or manual assignment.

Level 3: Patient access and engagement

Patients are engaged in their own health through the myCareCentric Personal Held Record. They are able to self-monitor using wearables and telehealth devices and interact directly with clinicians in real-time to improve the management of their condition.

Level 4: Population health management

Our dedicated BI module allows for the analysis of aggregated detailed patient data gathered from across a care community, using risk stratification and other tools. This can be provided anonymised, pseudonymised or in plain form according to data sharing agreements.

Facilities include activity dashboards which can present activity levels in various providers, so that the impact of changes in care patterns can be assessed. Similarly, population health reports can monitor improvements and deterioration in the health of the citizens in a care community.

Integrated Digital Care Record diagram

CareCentric is well-liked and used by clinical staff in our Trust and across the Dorset community.”

Tracie Tiller, applications programme manager, Bournemouth & Poole Informatics Service