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CareCentric: Electronic Patient Record Sharing Solutions

Our CareCentric record-sharing solutions are designed exclusively for the UK market to join up health and social care services for Integrated Care Systems. We are the market leader, holding over 20 million patient records.

The CareCentric product suite can operate at many levels from an integrated record viewer to a complete cross-organisational assessment and care planning solution to providing analytics for population health management.

Delivering real-time access to a single, secure shared care record, CareCentric allows care professionals to communicate and collaborate safely and effectively across disciplines and organisations. Professionals working in hospital, community, primary care and social care services can all have immediate access to the same up-to-date patient information.

CareCentric supports assessments, data collection, workflow and notifications across care communities so that care can be planned and integrated effectively around the patient and tailored for their individual needs. It is available on smartphones and tablets as well as desktop PCs, allowing care professionals to decentralise care. They can access and capture patient data wherever they need to, whether at various locations within a hospital or GP practice, at other hospitals, in the community or at home. 

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Levels of a shared care record

There are four maturity levels of a shared care record, from a foundation-level care record to a full-scale population health management system. CareCentric supports all four of them.

Level 1: Sharing information

The CareCentric shared care record combines data from local systems to create a single care record. An entry-level system might allow primary care and acute clinicians to view each other’s records, while a full integrated care record combines records from multiple types of organisation and across care settings within a designated community.

Level 2: Care planning support

The integrated record supports the collection and update of community-wide assessment, event-driven alerting, task management, referral, secure instant messaging, workflow and care planning applications – to deliver integrated, patient-centric care. Patient registers can be created using risk stratification or manual assignment. Care plans can be tailored to suit a wide range of requirements, including condition management (e.g. Covidfrailty, heart failure) and end of life preferences.

Level 3: Patient access and engagement

Patients are engaged in their own health through the myCareCentric Personal Held Record. They are able to self-monitor using wearables and telehealth devices and interact directly with clinicians in real-time to improve the management of their condition.

Level 4: Population health management

Our dedicated population health management allows for the analysis of aggregated detailed patient data gathered from across a care community, using risk stratification and other tools. This can be provided anonymised, pseudonymised or in plain form according to data sharing agreements.

Facilities include activity dashboards which can present activity levels in various providers, so that the impact of changes in care patterns can be assessed. Similarly, population health dashboards can monitor improvements and deterioration in the health of the citizens in a care community.

Integrated Digital Care Record diagram

Key features and benefits

Graphnet works in partnership with its customers to help them identify, monitor and realise benefits. The benefits of sharing data are obvious to anyone who has interacted with the NHS and social care services, either directly themselves or as someone involved in the care of relatives or friends.

The fundamental premise behind CareCentric is to use technology and accessibility to information and drive benefits for service providers, patients and those that care for them, professionally and personally. Our focus when designing solutions is to improve the quality of life for patients and support service improvement, efficiency and cost saving opportunities for care providers.

As well as improved patient experience and outcomes, CareCentric delivers a large variety of benefits, financial savings and efficiency gains:

  • Reduced length of stay
  • Reduced A&E attendances
  • Fewer emergency admissions
  • Reduced repeat tests Integrated, unified, single view of clinical data
  • Improved medication and prescription management
  • Improved communication and access to information – no need for patient to keep providing the same information
  • A reduction in the need for, and use of, paper
  • Enabling citizen access and participation in their care
  • New models of clinician/patient interaction – scheduled according to need rather than pre-arranged clinic appointments
  • Better outcomes for patients

CareCentric supports key government initiatives such as:

  • Integrating health and social care records
  • Sharing information across organisations and settings, breaking down barriers between GPs and hospitals, physical and mental health, health and social care
  • Electronic access to the patient record at the point of care 
  • Patient accessible records to allow for patient engagement in their health and care
  • The transformation of services to provide the new models of care envisaged in the ‘Five Year Forward View’
  • Raising digital excellence through the Global Digital Exemplar programme. As part of the System C & Graphnet Care Alliance, we offer care communities an approved GDE blueprint, developed in partnership with University Hospitals Bristol NHS FT. This blueprint covers digital transformation within a hospital and across the care community.

"CareCentric is well-liked and used by clinical staff in our Trust and across the Dorset community.”

Tracie Tiller, applications programme manager, Bournemouth & Poole Informatics Service


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